Position Summary

The Christian and Missionary Alliance (C&MA) is seeking a Donor Services Representative. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Donor Services Supervisor and is responsible for providing customer service to donors and processing donations In the performance of his/her responsibilities, this position supports the overall mission of The Christian and Missionary Alliance (the C&MA) as described below.

Specific Duties

• Receives and processes incoming cash and check contributions from internal sources and mail by:
  • Scanning check images for processing
  • Verifying donor information for accuracy
  • Creating new donor records within the donor database system
  • Identifying proper account assignments and contribution designations
  • Calculating and balancing batch totals
  • Reviewing and verifying data entry completed by other Donor Services Representatives and making corrections as needed
  • Completing batch cover sheets and running batch edit reports
• Processes online credit card and E-Check donations as part of the daily workflow while adhering to established verification and batching procedures
• Research and verifies donor information to resolve questions or unclear contribution designations
• Communicate with donors via phone and email to assist and resolve inquiries
• Assists with maintaining Donor Services records and filing systems
• Maintains and updates the donor database by adding new records and modifying existing donor information as necessary
• Serves as backup support for the Donor Services Supervisor, including daily and month-end responsibilities such as posting batches, preparing monthly credit card batches, and processing weekly online contributions

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements

• High school graduate
• 2 years of college preferred
• Requires 1-3 years of experience in a similar job
• Possesses a working knowledge of Microsoft Office
• 1-3 years of customer service experience

Benefits

• Salary range $41,600 to $52,000 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program