Position Summary

The Christian and Missionary Alliance (C&MA) is seeking a Participant Specialist. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Lead Program Developer for Envision and is responsible for working within the program team to help assure a successful short-term participant experience; ultimately for the purposes of identifying and developing missional leaders. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Specific Duties

• Alongside or as directed by the Lead Program Developer, assures the Program participant experience by providing excellent customer service and ensuring a quality short-term experience with Envision
• Provides front door service for Envision programs (trips, internships, Alliance Volunteer Opportunities, residency) as determined with Program Lead; includes responding to inquiry emails and initial calls, providing a personal experience to participant inquiries, and guiding participants towards selecting the right location and program
• Participates in the registration and onboarding process of short-term program participants (trips, internships, Alliance Volunteer Opportunities, residency)
• May participate in interviews for Envision interns, residents, and Alliance volunteers
• Works with Envision IFA/bookkeeper to handle finances for Envision short-term opportunities
• Ensure all participants are properly equipped for the field and abiding by National Office AM requirements (child safety training, background check etc.)
• May work with Alliance Missions (AM) International Workers who request to host short term participants through Envision; includes informing them and gathering information of necessary program components, such as a volunteer opportunity description, budget, housing, and ministry opportunity, as well as preparing them well to host the participant(s)
• Supports participants while on the ground through periodic check-ins via email or a call; includes hearing about the participants’ experience, praying with participants being a part of the participant’s assessment; and providing or connecting participants with needed resources such as fundraising coaching
• Communicates with curriculum partners (e.g. Crown College and The Alliance Center for Leadership Development) to enroll residents in their respective programs
• Processes reimbursements for participants in collaboration with site leadership and Envision accountants
• Alongside the Program Lead, helps develop and implements a debrief/next steps process for program participants; includes having debrief meetings; reviewing participant feedback
• Setting participants up for next steps such as connecting them with Envision developers, districts, the International Placement Office, AM leaders, and Church Ministries leaders
• Works with Program Lead to track programs participation metrics
• Connects with Envision site staff on a periodic basis to evaluate how the site is doing with program participants and connect sites with resources as needed
• Expected to travel moderately outside of Ohio and attend events in Ohio; may include working some weekends
• Works closely with National Office and Envision global site and contributes to the accomplishments of Envisions mission and vision
• Assists with the Program Redesign initiative (for all short-term opportunities)
• Participates in the development and improvement of Envision programs during and after the ReDesign initiative for quality, consistency, and uniqueness across sites
• Assists with and participates in all Envision trainings
• Assists with gathering information to create content for social media, marketing campaigns, prints, etc.
• May require assisting with recruiting efforts for Envision programs including traveling to and speaking at Alliance and non-Alliance churches, events, and schools, as well as staffing booths
• Contributes content to Envision resource page on website
• Recognizes that shifting of responsibilities within the Program team may take place based on giftings, interest, and or need

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through 2,000 churches in the United States and 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements

• High school graduate or equivalent
• 2 years of college preferred
• 3 years of experience in a similar role

Benefits

• Salary range $47,920 to $60,089 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program