Position Summary

The Christian and Missionary Alliance (C&MA) is seeking an experienced Director for Infrastructure and Operations. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Chief Information Officer and is responsible for managing complex infrastructure landscape, including multiple ds, networks, servers, storage systems, and related technologies. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Specific Duties

• Lead and Manage: Oversee the Infrastructure & Operations team (both domestic and international), providing guidance, mentorship, and fostering a collaborative, communicative, and results-driven work environment
• Strategic Development: Develop and execute multi-year strategies, roadmaps, and plans for global digital infrastructures and operations, aligning with organizational goals and industry best practices (COBIT, ITSM, ITIL, CIS/NIST/ISO)
• Operational Oversight: Ensure optimal performance, availability, reliability, resiliency, and security of the digital infrastructure through effective day-to-day management
• Team Leadership: Lead and manage teams responsible for digital infrastructure operations and related technologies
• Center of Excellence: Establish a Center of Excellence for Cloud Architecture and TBD advanced technologies
• Network Design: Understand, design and implement network infrastructure for data centers, ensuring high availability, scalability, and performance.
• Infrastructure Optimization: Optimize digital infrastructure through harmonization, consolidation, migration, and rationalization, including hyper-converged technologies, to improve efficiency and reduce operational costs
• Co-Tenancy Solutions: Implement and manage co-tenancy solutions to ensure efficient resource utilization and customer satisfaction
• Backup and Recovery: Oversee backup and recovery strategies, including technologies such as ExaGrid backups, Storinators, and Dell servers, conducting regular tests and updates to ensure infrastructure resilience and data protection
• Disaster Recovery: Develop and maintain ministry recovery and disaster recovery plans to ensure digital infrastructure resilience and continuity of operations
• Performance Enhancement: Utilize knowledge of load balancers, caching mechanisms, and database optimization techniques to improve application performance
• Dev/Sec/Ops Implementation: Support the implementation of Dev/Sec/Ops principles and practices, promoting automation, continuous integration and deployment (CI/CD), and efficient patch management processes
• Technology Adoption: Stay up to date with emerging technologies in digital infrastructure management, automation, and artificial intelligence (AI), evaluating their potential impact and driving their adoption where applicable
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including AOMs, IT operations, network engineering, security, and application development teams, to ensure alignment and effective execution of digital infrastructure strategies
• SLAs and KPIs: Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) for infrastructure operations, monitoring progress, and taking corrective actions as necessary
• Vendor Management: Manage vendor relationships and contracts for digital infrastructure services, hardware, and software, ensuring cost-effectiveness and adherence to service levels
• Capacity Planning: Monitor and proactively manage capacity planning to ensure scalability and performance optimization of the infrastructure to meet current and future ministry requirements
• Industry Research: Stay up to date with industry research, trends, emerging technologies, and best practices in infrastructure and operations management, recommending innovative solutions to drive operational efficiency and cost savings

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through 2,000 churches in the United States and 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. An MBA is preferred but not mandatory
• Requires 5–7 years of experience in a related position

Benefits

• Salary range $87,750 to 102,017 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program