Position Summary

The Christian and Missionary Alliance (C&MA) is seeking a Technical Support Specialist II. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the IT Client Services Director and is responsible for providing Help Desk and IT project support to the National Office. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Specific Duties

• Facilitates moderate to advanced IT Help Desk support utilizing expert technical support and customer service skills
• Troubleshoots and remediates computer (Mac and PC) hardware and software problems
• Installs, configures, and maintains computer hardware and software
• Processes IT purchases following established department standards
• Tracks computer hardware, mobile devices, software licenses, warranties, and contracts in the IT asset tracking system
• Assists in the tracking, deployment, support, and management of company mobile cellular devices
• Maintains an organized IT Help Desk software archive
• Maintains an organized IT Help Desk Lab and IT storage area
• Maintains project updates and communications through the ticketing system utilizing strong communication with customers
• Prepares documentation and training of IT systems and software
• Maintains computer user, group, and computer objects in MS Active Directory
• Interfaces and works collaboratively with the System Administrator(s) as needed
• Other tasks assigned by the IT Client Services Director (i.e. vendor relationships and negotiations)
• Provides training and orientation to new N.O. employees both onsite and offsite
• May provide technical support at General Council as assigned
• Occasional travel, after-hours, and/or weekend support may be required
• Fixes computer problems and complete assigned IT projects and tasks
• Ensures the Help Desk SLAs and procedures are followed
• Maintains IT records and documentation
• Assists or facilitates IT training classes and seminars
• Continually develops knowledge and experience in emerging computer hardware and software technologies
• Continues Help Desk support technician education/training; continually develops technical and professional skills
• Studies and passes a minimum of one approved IT continuing education opportunity each year under the direction of the IT Client Services Director

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through 2,000 churches in the United States and 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements

• 2-year associates degree in a tech field is required
• 4-year degree is preferred
• IT certifications are a bonus
• 2-4 years’ experience in a professional office with more than 50 employees

Benefits

• Salary range $48,796 to $61,188 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program